Customer service
How can we help you?
Delivery and pick-up
Shipping method and rates
Have your order delivered to your home! Read more about our shipping methods and rates here.
Pick-up location
Besides delivering the wood to your door, you can also collect your order! View all pick-up locations here.
Delivery times
We can deliver within as little as a few business days! Read more about our flexible delivery times here.
Click here for more informationPackaging
We pack the items carefully so that all orders arrive without damage. How do we do that? We'll explain it here!
Order tracking
Curious about when your order will be delivered? Read here how to track your order.
Click here for more informationDelivery problems
Has your parcel not yet been delivered while the delivery time of your order already expired? Here we explain what you can do.
Click here for more information